Communication Skills Training

Fast track your written and telephone communication skills

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Verbal communication


Develop your business communication skills and build rapport with colleagues and customers.

A practical one-day training course focusing on effective communication and interpersonal skills for business. Also available in truncated form as a half-day course, with a ‘bite-size’ virtual training option.

To enable participants to communicate clearly and with impact, by improving their verbal and non-verbal communication style, as well as enhancing interpersonal skills. Communicating effectively will soon seem effortless!

See course overview

This communication skills training course is extremely helpful to those providing or selling a service to others. The effective communication strategies and techniques help team members take control of conversations effectively and in an engaging way for the recipient.

The training also helps team members verbal communication across different internal teams.

Course objectives

By the end of this one-day course, the participants will have:

  • Identified effective communication practices and techniques to overcome communication challenges within the workplace.
  • Recognised different styles of communication that they and their colleagues use to communicate and make decisions.
  • Selected ways to adapt their communication style and methods to create understanding and engagement with others.
  • Used communication techniques to enhance their communication with others.

See course overview

Framework for effective communication

  • One-way versus two-way communication
  • Process of communication
  • Barriers and common causes to mis-communication
  • Framework for giving and receiving communication
  • Different communication methods and their effectiveness
  • Presentation, exercise in trios, facilitated whole group discussion

Communication styles

  • Perceptions and filters
  • Different communication styles
  • Identifying our own communication styles and preferences
  • Adjusting to other communication styles
  • Individual exercise, facilitator presentation, small group exercises, facilitated group review

Verbal and non-verbal communication

  • Taking control using a simple Transactional Analysis model
  • Voice tone and projection
  • Active listening
  • Questioning
  • Pairs exercises with facilitated group review

Action planning and reflection

  • Review of learning
  • Individual reflection, action planning communication skills exercise with co-coaching, facilitated group review

The training will be supported with:

  • An electronic pre-course Communication Styles questionnaire
  • Optional participant pre-course reading to prepare for effective communication
  • A participant journal with tips, communication techniques and space for personal notes. For a sustainable solution, we offer editable journals for online use
  • Participant and Manager Coaching Guide

Check pricing

Communication skills training - UK pricing

Use the button below to download our latest price list (PDF)...

Price List

Testimonials from previous attendees


Complete our contact form and we’ll be in touch shortly, or phone between 9:00 and 17:00 Monday to Friday.

If you prefer, you can email us your enquiry.

    Minimum No. of Course Participants is 3, read why

    Course Type*

    Unsure Virtual Face to Face

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